Bausch & Lomb Asks Retailers to Remove U.S.-Manufactured ReNu® with MoistureLoc® from Shelves
Bausch & Lomb (NYSE:BOL) today asked U.S. retailers to remove ReNu® with MoistureLoc® from their shelves temporarily, and recommended that consumers switch to another lens care solution for the time being, until the investigation of reports of fungal keratitis infections among contact lens wearers in the United States is concluded. The company initiated the voluntary market withdrawal in order to eliminate any confusion among contact lens wearers about what to do while the investigation is ongoing. Today’s action does not apply to other Bausch & Lomb products or to ReNu with MoistureLoc manufactured at factories outside the United States.
The company is placing ads in USA Today and regional newspapers on April 14 and 16 featuring an open letter to consumers from Bausch & Lomb Chairman and CEO Ron Zarrella explaining the situation and providing guidance on alternatives.
“For more than 150 years, Bausch & Lomb’s mission has been to enhance your vision,” says Zarrella in his letter. “We find ourselves in a position where the safety of one of our products, ReNu with MoistureLoc manufactured at our United States plant, is in question. We’ve done a series of exhaustive tests on the product, and a thorough inspection of the plant, and nothing has yet been found to show that ReNu with MoistureLoc contributed to these infections in any way. However, in the cases of infections reviewed to date, the majority of patients reported using ReNu with MoistureLoc manufactured at our U.S. factory.”
Bausch & Lomb continues to collaborate with the U.S. Food and Drug Administration, the Centers for Disease control and Prevention, major eye centers and health authorities in a comprehensive investigation to identify the cause of the reported infections.
“Bausch & Lomb’s first priority is the health and safety of consumers,” said Zarrella in his letter. “If there is a problem with our product, we’ll find it and we’ll fix it. If there’s not, when we come back you’ll be able to know with absolute certainty that we’ve taken every possible step to ensure your safety.”
Consumers who wish to return their ReNu with MoistureLoc can visit www.bausch.com or call 1-888-666-2258 to receive a coupon for another Bausch & Lomb eye care product or to receive their money back.
Bausch & Lomb encourages contact lens wearers to strictly follow the contact lens wear and care recommendations of their eye care professionals in order to be sure they continue to enjoy safe and comfortable contact lens wear.
